Refund Policy

All subscription payments are non-refundable, except where a refund is required by applicable law or the applicable payment provider's terms.

You can try VELMARX before paying: the Free plan costs nothing, and the free Pro trial doesn't ask for payment details and never turns into a paid subscription by itself.

Cancelling a subscription stops future renewals but does not automatically entitle you to a refund for the current billing period.

• You can cancel at any time in VELMARX under Billing (sign-in required), either at the end of the current period, keeping access until then, or immediately, which ends paid access straight away.
• Either way, your account and data stay, and you move to the Free plan.

Nothing in this policy limits rights you have under consumer protection law that can't be waived, including any right to withdraw from a purchase or to a remedy if the service isn't as described. If you're a consumer in the European Union or another country with such rules, those rights apply in addition to this policy.

Payments are processed through Paddle and are subject to the applicable Paddle terms and consumer protection laws.

If you have questions about a payment, subscription, or cancellation, contact us at info@velmarx.com. Please include the email address of your VELMARX account so we can find your subscription.